We are sorry to hear that you want a refund, but we are happy to assist you, in making your user experience as smooth as possible.
Have product or installation or activation questions?
If you’re asking for a refund because you’re having trouble installing, activating, or using the product or service you purchased, you might also be considering contacting our support team directly for technical support. Many issues can be cleared up quickly by our dedicated technical support agents.
Please contact our Customer Support Service directly to get technical assistance.
You can contact us by clicking on Contact us on our main support page.
*You will need to enter your email address. A security code will be sent to you. Enter the code and click on Validate. You will then be able to open a request.
In many cases, a refund can easily be granted once you provide us with your request and after we have checked some basic information such as the product, your purchase date, and what payment method you chose.
Based on all that information, we’ll review your request and let you know the result within 24 business hours at the most.
Please note that most products purchased from our company can be returned for a refund within the first 30 days of your initial purchase.
For more details, please see the refund policy here.
If you need a partial or a VAT/sales tax refund, please refer to this article: