The Order Summary provides you with the access and billing information of your purchase.
In order to access your Order Summary:
- Please open our Purchase Finder.
- Enter the email address you used to make this purchase online.
- Once you have entered your email address and completed the security check, you will be prompted to enter the last 4 digits of your credit card or your ZIP/postal code in case you have used your PayPal account to complete payment.
- Click on the order that you would like to view.
There are a few reasons you might be having trouble logging into your account:
"Sorry, the information was not valid. Please try again" error:
Some information is not correct. Kindly be advised to check the last 4 digits of the credit card or your Order ID number. It usually starts with the letter "U".
"Sorry, email address was not found" error:
Kindly be advised to re-check your email address in order to avoid typos. If the issue persists, please try the alternative email address you may have used to complete a purchase (e.g., PayPal account email).
"Incorrect last 4 credit card digits. Please re-enter your last 4 digits" error:
Kindly be advised to check the last 4 digits of the credit card you have used to make the purchase.